Post by halibutholysoap on Feb 20, 2015 23:16:40 GMT -5
Part 0 - Introduction
Over the years I've been the guy of the house who always calls customer service. I now know some methods to reach most any goal using these services. You don't need to have technical knowledge. You do need patience and humility, to put yourself in the shoes of the person on the other end. Typically they have excruciating hours sitting and listening to people yell at them with obnoxious managers and coworkers all competing with them. You being a decent, self-aware human being will likely make your life a lot easier. You might be the first person who treats them well all day.
Think and listen to them. Things they like: 1. People being pleasant, patient and kind with them. 2. People giving them good reviews after being patient and kind with them (you may have a survey to fill out; give them good scores, and if you're mad, give the PRODUCT a bad score). 3. Say "Hello, I'm ____, what's your name? How are you? (You sound so peppy today!/Aw, you sound tired.)"
Acknowledging your skill level and if you're on the same page as them helps, especially if you trust them to lead you in the right direction (just fake it till you make it). Whatever it is helps the representatives feel like they're your buddies instead of people they are fighting against will help you and what you're trying to accomplish.
Part I - Robots
Sometimes you're going to come up against a robotic answering machine system. These are recorded--the rep may hear what you say to the bot. What bots have is a keyword interface. Usually they give you options that are audibly distinctive, and the bot expects certain responses. Always speak clearly and distinctly. If you don't want to deal with a robot: just say things it can't comprehend, over and over again. This flips a switch which will lead you down the chute to a real person.
Over the years I've been the guy of the house who always calls customer service. I now know some methods to reach most any goal using these services. You don't need to have technical knowledge. You do need patience and humility, to put yourself in the shoes of the person on the other end. Typically they have excruciating hours sitting and listening to people yell at them with obnoxious managers and coworkers all competing with them. You being a decent, self-aware human being will likely make your life a lot easier. You might be the first person who treats them well all day.
Think and listen to them. Things they like: 1. People being pleasant, patient and kind with them. 2. People giving them good reviews after being patient and kind with them (you may have a survey to fill out; give them good scores, and if you're mad, give the PRODUCT a bad score). 3. Say "Hello, I'm ____, what's your name? How are you? (You sound so peppy today!/Aw, you sound tired.)"
Acknowledging your skill level and if you're on the same page as them helps, especially if you trust them to lead you in the right direction (just fake it till you make it). Whatever it is helps the representatives feel like they're your buddies instead of people they are fighting against will help you and what you're trying to accomplish.
Part I - Robots
Sometimes you're going to come up against a robotic answering machine system. These are recorded--the rep may hear what you say to the bot. What bots have is a keyword interface. Usually they give you options that are audibly distinctive, and the bot expects certain responses. Always speak clearly and distinctly. If you don't want to deal with a robot: just say things it can't comprehend, over and over again. This flips a switch which will lead you down the chute to a real person.